Intl J of Services and Operations Management, 1(3) - American Marketing Association

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	Intl J of Services and Operations Management, 1(3)

ARC: Research: Journals: International Journal of Services and Operations Management: 1(3)

areas: services: journals

Originally posted as ELMAR: TOCS Digest #8

2005

Service quality and business ethics
Sunil Babbar

Using a viable system model as a diagnostic tool for small-sized companies
Saud G. Al-Mutairi, Neil D. Burns, Chris J. Backhouse

Methodological pluralism in case study research: an analysis of contemporary operations management and logistics research
Lotta Hakkinen, Olli-Pekka Hilmola

The application of ABC analysis in production and logistics: an explanation for the apparent contradiction
S. Viswanathan, Rohit Bhatnagar

The evolution of build-to-order supply chain and its implications with selected case studies
Yunus Kathawala, Andreas Wilgen

Project management characteristics associated with Bloom's taxonomy of learning objectives
Alan D. Smith, Dean R. Manna, John C. Turchek, Daniel R. Rota

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